Today we will share about one of our most recent partners: Sakae Holdings. Sakae Holdings owns multiple sushi chains (Sakae Sushi and Hei Sushi) with tens of restaurants in Singapore. Their brands allow customers to place online orders through multiple third party platforms and offer instant and scheduled delivery.
Challenges before Kosmo
When they first started offering delivery, Sakae would manage each delivery provider individually. This brought a few challenges:
Manual comparison of delivery options: For each order, the team had to compare the prices and delivery times across multiple platforms. This resulted in high inefficiency in their operations and, in some cases, higher delivery costs due to limited visibility.
Managing live operations: The team had to keep multiple platforms open to track all their live orders and take actions to ensure all their orders were delivered in time to the customers.
Cost and metrics reconciliation: Due to a lack of centralisation each outlet was managing their own orders independently and with their own accounts in each platform. This led to limited visibility on the total costs and significant time spent on cost reconciliation.
How Kosmo simplified and optimised the delivery operations
After a quick intro, demo, and onboarding process, Sakae’s delivery completely transformed. Kosmo provides them with a customisable delivery solution that helped the brands simplify their operations and save significant time every day. With Kosmo, Sakae Holdings’ team has easy access to all the main delivery providers in Singapore, including pandago, Lalamove and Grab Express and can track all their deliveries in one place.
Compare prices and delivery times in one page: The teams can now easily compare each delivery partner's cost and delivery time in real-time with Kosmo and assign each order to the most suitable delivery option. Kosmo’s bulk order feature allows them to place multiple deliveries at once and automatically dispatch orders based on rules defined by them.
Track and monitor live operations in one dashboard: Our user friendly dashboard allows to track all live orders in one place, regardless of the delivery provider. This allowed the team to centralise their operations letting one person manage the live operations of the whole chain. This brand is also a beta user of Kosmo’s auto reassign feature, which improves the reliability of their deliveries.
Team management: The account owner can easily invite other people of each chain to join their team with different roles and accesses and use their same account from limitless devices.
Centralised cost: The team of each brand can easily review all their past costs and metrics in one dashboard, filtering by outlet or for the whole brand. Being billed only once a month allows them to spend less time on cost reconciliation and more time on what really matters: their customers.
This is just the beginning of a long term partnership.
Save hours every day with Kosmo
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