How To Deliver Your Ecommerce Orders With Kosmo

Whether you’re running an online Flower, Fashion or Food store, getting your orders to your customers safely and on time is key for your growth. This means you’ll need trustworthy and flexible delivery solutions that can fit all your business needs. Kosmo can be the platform for you.

No matter if you are a small e-commerce site or a high-volume D2C brand, Kosmo offers a wide range of delivery services that will provide your customers with a seamless buying experience while keeping your costs low. In this article, we will help you understand Kosmo’s platform, how it can help you cut your costs while improving your customers’ experience, and how to use Kosmo’s Shopify connection to simplify and automate your shipping.

What is Kosmo?

Kosmo started as a delivery aggregator in January 2022 but quickly evolved to be the one-stop solution for seamlessly managing all your shipping. Kosmo is currently available in Singapore, Malaysia and The Philippines where customers can simply access the platform or integrate with the API. Kosmo carefully selects the best courier services in each country to offer the cheapest and safest delivery options to the user. Users can select which couriers they want to work with, compare prices and delivery times for each order, and select the best or define the flows and automate the process.

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Click here to start shipping now

Kosmo can be a powerful delivery tool for Singapore-based businesses of any size. For early-stage start-ups, the possibility to choose cost-effective couriers and low integration costs are useful; retailers with multiple outlets and big teams can take advantage of its open API to build advanced automation and reduce their operations costs and time. Businesses of any size and from any industry can use Kosmo’s tracking and communication tools to create a unique customer experience keeping them informed at all times.

How Does Kosmo Work?

Signing up for Kosmo and starting to deliver is very simple, you only need a phone number or email. You can opt for a monthly subscription that gives you access to multiple features or just continue with the free option.

For every Kosmo delivery, you only need the pickup and drop off information and choose the type of service you want among instant (pickup and deliver within 1h), same-day (pickup and deliver within 4h), and standard (pickup and delivery within the next few days).

Based on your business size, industry and operations process, there are 4 different methods for using Kosmo

API Integration

Integrate Kosmo with your online ordering system, POS, or online store with just a few steps:

1. Create an account in Kosmo
2. Get your API keys and read our documentations
3. Run tests in our Sandbox environment
4. Start delivering  

Our comprehensive API documentation makes the integration hassle-free and fast. Our onboarding team will provide continuous support. 

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Contact us to integrate to Kosmo

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Shopify app

Download Kosmo’s app in Shopify and streamline all your orders. Setting up the account is very simple:

1. Download Kosmo app from the Shopify app store
2. Create an account in Kosmo if you don’t already have one
3. Your unfulfilled orders will be automatically synchronized in Kosmo
4. Chose the best courier for each order manually or automatically and print your air waybills if needed
5. Ship your order

Single order shipment

Ad-hoc order to fulfill? No problem, with Kosmo you can quickly find the best courier for your single order:

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1. Fill in the pickup and dropoff information
2. Choose the delivery type (instant, same-day, standard)
3. Get quotes and compare rates and delivery times and print your air waybill if needed
4. Pick the best courier and deliver your order
   

Bulk order shipment

If you need to ship many orders daily or all at once, here is how Kosmo can help you to cut down your time and money:

1. Download Kosmo’s bulk order template
2. Fill in the template with all the information and upload it to Kosmo’s Draft Orders dashboard
3. Assign each order to the best courier based on your own rules (cheapest, fastest, etc..)
4. Print your air waybill if needed and ship your orders

Regardless of the method(s) you use to ship your orders with Kosmo, you will be able to monitor all your ongoing and past deliveries on Kosmo’s Orders dashboard. You will have visibility on the real-time status of your orders and will be able to easily identify those that need your attention.

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Can I customize Kosmo?

Your brand and business is unique and your customers’ delivery experience should also be different from competitors. Kosmo allows you to create a seamless customer journey with personalized tracking page and notifications.

Kosmo offers you a tracking page template that you can customize to include your own brand logo, colors and links.

You can also control how and when you send status updates to your customers during their journey. You can keep them updated with each and every step of the delivery or just for the key updates

Which couriers can I use in Kosmo?

Kosmo currently works with 12 different couriers to offer users a wide range of cheap and safe shipping solutions. Based on the service type needed, the users will have a selection of recommended couriers. 

Instant delivery - Deliver within 1h from 6$

Instant delivery is normally used by restaurants, catering, flowers, and F&B businesses but also retailers, e-commerce and online stores can take advantage of this service to offer a fast and unique experience to their customers. Why wait until you can get it delivered NOW? The courier services offering instant delivery on Kosmo in Singapore are:

• Lalamove
• Foodpanda
• Grab Express
• Milkrun
• RydeSEND
• Gogox

Same-day delivery - Deliver within 4h from 4$

Same-day delivery is a cheaper option if you want to still surprise your customers with fast delivery but can let them wait for a few ours. The courier services offering same-day delivery on Kosmo in Singapore are:

• Lalamove (multi stop)
• Gogox (multi-stop)
• pickupp
• Qxpress
• Grab Express
• Zeek

Standard delivery - Deliver from 2.5$

Standard delivery is the most common choice for e-commerce companies like fashion, coffee beans, tech, and others. If your customers don’t care about speed but don’t mind a free delivery option, this is the way to go. Standard delivery is normally split between next-day (24h from pickup to drop off), 3 days, and 5 days delivery. The courier services offering standard delivery Kosmo in Singapore are:

• Ninja Van
• J&T
• Teleport
• pickupp
• Singapore post (Singpost)

Kosmo’s team is constantly expanding the network of courier services to increase the range of options offered and provider the final solution for local delivery.

Why Kosmo?

Ok cool, but why should you use Kosmo instead of working directly with the couriers? 

The selection of the top couriers and the features built by the team with long experience in last-mile delivery make Kosmo the top choice for fast-growing businesses that offer local delivery for multiple reasons: 

• Lower delivery fees: By comparing multiple couriers, businesses can always choose the cheapest delivery option saving up to $5 per delivery
• Offer multiple delivery options to customers: Kosmo enable businesses to offer instant, same-day and standard delivery without the hassle of integrating and interacting with multiple delivery companies.
• Automation: With Kosmo’s workflows, businesses can streamline their logistics and focus on what really matters, their customers. The auto-reassign logic ensure all the orders are safely delivered without the need for teams to monitor orders and take actions manually 
• Customization: Kosmo can be easily customized to perfectly fit the requirements of each business. From simple “delivery from store” to more complex operations, Kosmo can help your team to reduce costs and time. The modular customer communication tools (notifications, tracking link, etc…) offer a unique delivery experience to the final customers while reducing the number of contacts to the help center.

Contact us to integrate to know more

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