Onfleet vs Kosmo: Choosing the Best Delivery Management Solution

Looking to optimize your delivery operations? 

In the fast-paced world of delivery management, choosing the right software is crucial. 

Onfleet and Kosmo are two prominent players, each with its unique features. 

Dive into the comprehensive comparison between Onfleet and Kosmo, exploring features, pricing, and more. 

This article delves deep into the comparison, helping you choose the right software for your company.

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Pricing

Onfleet

Onfleet calculates pricing considering the number of stops your business necessitates, with an average cost per stop starting from $0.27 . Important to consider that Onfleet will charge for both pickup and dropoff tasks: an order with one pickup and one dropoff will be charged ~$0.54.

Experience Onfleet's straightforward pricing model, ensuring predictability and ease of budgeting for your delivery business.

Kosmo

Kosmo, too, determines pricing based on the number of stops, with an average cost per stop  starting from $0.20 per stop. Other than the lower average price per stop, the main difference in pricing between Kosmo and Onfleet is that Kosmo does not charge for the starting point of an order: an order with one pickup and 2 drop offs will cost only $0.40 or less.

Explore how Kosmo's transparent pricing aligns with your business needs, offering a cost-effective solution for efficient delivery operations.

In fact, Kosmo has a custom price package to accommodate your specific needs.

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Customer Portal

Onfleet

Onfleet does not offer a customer portal.

While the absence of a customer portal may not be a deal-breaker for every business, it does come with significant implications, particularly for 3rd party couriers and last-mile contractors. These are the effects of not having a customer portal and how it can affect you:

• Manual and time consuming tasks: without a customer portal or a proper integration, couriers must receive the orders details from their customer via email and then manually import the information to their Delivery Management System or TMS.
• Limited Transparency: Customers are left in the dark about the real-time status of their deliveries, leading to potential frustration and dissatisfaction.
• Communication Challenges: Customers might resort to calling customer support for updates, increasing the workload for your support team and potentially leading to delays in response.
• Missed Opportunities for Engagement: A customer portal serves as a valuable touchpoint for engagement. It allows customers to track their orders, view delivery history, and provide feedback. The absence of such a platform means missed opportunities to connect with your customers and build a positive rapport.

Solution Exploration:

For businesses relying on Onfleet without a customer portal, exploring alternative solutions or supplementary tools that provide similar functionalities becomes crucial.

You can visit Kosmo for an all-round solution, including the customer portal feature.

Kosmo

Kosmo provides a dedicated customer portal.

Discover the advantages of Kosmo's customer portal, particularly relevant for 3rd party couriers and last-mile contractors.

• Seamless Order upload: Customers can use the portal to easily upload all their orders with just a few clicks. Either through a file upload or by keying in addresses manually.
• Real-time Tracking: Kosmo's customer portal provides customers with real-time tracking of all their deliveries in one place. This transparency keeps customers informed about the current status of their orders and reduces the need for customer support.
• Enhanced Communication: The portal acts as a dedicated communication channel. Customers can receive updates, notifications, and alerts directly through the platform. This streamlined communication fosters a proactive and responsive relationship between your business and its clientele.
• Delivery History and Insights: Customers can access a comprehensive delivery history through the portal. This feature not only serves as a record of past transactions but also provides valuable insights into their purchasing patterns. Understanding customer behavior becomes pivotal for personalized services and targeted marketing strategies.
• Increased Customer Satisfaction: By providing customers with control, transparency, and easy access to information, Kosmo's customer portal contributes significantly to overall satisfaction. Satisfied customers are more likely to become loyal patrons, contributing positively to your brand's reputation.
• Order Confirmation and ETA: The portal offers order confirmation details and real-time Estimated Time of Arrival (ETA). This proactive communication ensures that customers are well-informed, reducing uncertainties and setting clear expectations.

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Driver Pay

Onfleet

Onfleet does not provide a functionality to configure and track drivers’ pay and earnings. This lack forces users to manually calculate drivers pay leading to time consuming tasks and high chance of errors.

Kosmo

Kosmo allows users to configure the drivers’ pay structure (general or per team) which allows them to automatically calculate and export drivers’ payslips. This means:

• Save time in pay slip generation: no need to work with long excel files, just select the billing cycle and export the payslips;
• Enhance transparency with your fleet: show drivers’ earnings in real time, increasing their trust and incentivising them to increase their performance thanks to the gamification logic
• Take actions: thanks to better visibility on your costs metrics, you can see how decisions impact your average cost per delivery and take actions accordingly.

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Barcode/Ticket Scanning

Onfleet

Onfleet supports barcode and ticket scanning.

Experience the efficiency of Onfleet's scanning capabilities, streamlining your delivery processes.

Kosmo

Kosmo also offers barcode and ticket scanning functionality integrated in the driver app. Teams can make the scanning step mandatory or not for their fleet.

Explore how Kosmo's scanning features contribute to accuracy and speed in your delivery operations.

• Eliminating Human Errors: Automating the process of barcode and ticket scanning reduces the chances of manual entry mistakes, ensuring that the right items are picked and delivered accurately.
• Accelerating Order Processing: The speed at which orders are processed is paramount in delivery operations. With barcode and ticket scanning, Kosmo expedites the order processing phase. Items can be swiftly identified and scanned, streamlining the entire workflow and reducing the time required for each delivery.
• Enhancing Inventory Management: Accurate scanning contributes to precise inventory management. Kosmo's scanning features keep real-time track of items in stock, aiding in inventory optimization. This, in turn, prevents stock outs or overstock situations, ensuring a seamless flow in your supply chain.
• Optimizing Route Planning: Barcode and ticket scanning contribute to efficient route planning. By accurately tracking items at various stages of the delivery process, Kosmo can optimize routes based on real-time data. This ensures that deliveries are organized for the fastest and most efficient route.
• Ensuring Order Accuracy: Scanning features act as a fail-safe mechanism to ensure order accuracy. Each scanned item is cross-verified against the digital records, guaranteeing that the right products are included in the delivery, contributing to customer satisfaction.
• Reduction in Returns and Rejections: Accurate scanning minimizes the chances of delivering incorrect or damaged items. This, in turn, reduces the likelihood of returns and rejections, saving both time and resources for your business.

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Label Printing

Onfleet

Onfleet does not support label printing.

Explore the implications of Onfleet lacking label printing and consider alternative solutions for your business like Kosmo.

Kosmo

Kosmo features label printing capabilities.

Discover how Kosmo's label printing can streamline your logistics, providing a comprehensive solution for your delivery needs. Simply select the orders, print the labels and attach them to the packaging. 

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The delivery labels, along with the bar code scanning functionality, allows drivers to save time at the pickup step, reduce the risk of misplacement and improve the ETA accuracy offering better tracking ton your customers.

Drag & Drop

Onfleet

Onfleet allows the convenience of drag and drop.

Discover the user-friendly aspect of Onfleet's drag and drop feature, simplifying your delivery management.

Kosmo

Kosmo, too, supports the ease of drag and drop.

Kosmo's drag and drop functionality transforms delivery management, offering a seamless and user-friendly experience. With effortless task organization, flexible route adjustments, and a visually intuitive interface, users can adapt swiftly to changes, reducing training time and boosting overall productivity. 

This feature isn't just a convenience; it's a cornerstone in streamlining delivery processes, providing businesses with a dynamic tool to optimize workflows and enhance collaboration among team members.

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Alerts/Escalation

Onfleet

Onfleet provides alerts and escalation features.

Experience the proactive nature of Onfleet's alerts and escalation, ensuring timely responses to potential issues.

Kosmo

Kosmo, too, offers alerts and escalation functionalities.

Kosmo's escalation features elevate delivery management by ensuring prompt issue resolution, automated alerts, and efficient resource allocation. 

These features enable proactive problem-solving, timely customer notifications, and adaptive responses to challenges, preventing bottlenecks and fostering a resilient and customer-focused approach. 

In essence, Kosmo's escalation features optimize overall delivery performance.

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Geofencing

Onfleet

Onfleet incorporates geofencing capabilities.

Explore the benefits of Onfleet's geofencing, optimizing route planning and ensuring efficient deliveries.

Kosmo

Kosmo also integrates geofencing into its feature set.

By splitting the operating areas into multiple zones, teams can easily create routes that fit all their requirements, assign routes to the most suitable drivers (i.e the most experts of each zone), monitor live ops at zone level and track performance and costs data for each zone to make more accurate decisions.

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Mobile Signature

Onfleet

Onfleet supports capturing mobile signatures.

Experience the convenience of Onfleet's mobile signature feature, ensuring proof of delivery with customer acknowledgment.

Kosmo

Kosmo also allows capturing mobile signatures.

The team can configure the Signature to be required or not for the completion of the delivery, same for the grabbing the picture POD (proof of delivery).

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Driver ETA

Onfleet

Onfleet provides real-time driver ETA.

Experience the transparency of Onfleet's driver ETA feature, keeping your customers informed and satisfied.

Kosmo

Kosmo, too, offers real-time driver ETA.

Discover how Kosmo's accurate ETA information contributes to customer satisfaction and loyalty.

Conclusion

Despite their similarities, In the battle between Onfleet and Kosmo, the scales tip in favor of Kosmo. 

With its comprehensive feature set, including a customer portal, cash on delivery, and label printing, Kosmo emerges as the superior choice for businesses seeking an efficient and reliable delivery management solution.

Frequently Asked Questions - FAQs

Is Onfleet suitable for businesses with a high volume of stops?

Onfleet's pricing model may pose challenges for businesses with a high volume of stops. Explore alternative solutions based on your specific needs.

How does Kosmo's customer portal enhance the overall customer experience?

Kosmo's customer portal fosters better communication and engagement, providing customers with a convenient platform to track and manage their deliveries.

Can Onfleet's lack of automated scheduling impact efficiency?

Manual scheduling in Onfleet may require more time and effort, potentially impacting the overall efficiency of your delivery operations.

Does Kosmo's cash on delivery feature provide flexibility for customers?

Yes, Kosmo's cash on delivery feature offers flexibility for customers, catering to a broader range of preferences and payment methods.

How does Geofencing contribute to efficient deliveries in Onfleet?

Onfleet's geofencing feature optimizes route planning, ensuring that deliveries are made with precision and efficiency.

What advantages does Kosmo's label printing feature bring to logistics?

Kosmo's label printing simplifies logistics by providing a streamlined solution for printing necessary labels, contributing to overall operational efficiency.